Wipro Wins Multi-Million Dollar Deal to Transform Nokia's Digital Workplace Services with AI-Powered Support

Wipro Limited, a leading global information technology services company, has secured a significant multi-million dollar deal with Nokia to revolutionize the telecommunications giant's employee service desk. This partnership signifies a major step towards enhanced IT support and a more efficient digital workplace experience for Nokia's global workforce.

Building a Bespoke, AI-Powered Solution

Under the agreement, Wipro will spearhead the development of a custom-built, cloud-based solution powered by Artificial Intelligence (AI). This solution caters to Nokia's extensive employee base, encompassing around 86,700 users spread across 130 operational countries.

Enhanced Employee Experience

Wipro's solution prioritizes user experience. By leveraging AI and automation, the platform will deliver a range of benefits for Nokia's employees, including:

• Modular Design: The system's modular architecture ensures scalability and adaptability, allowing it to evolve alongside Nokia's growing needs.

• Enhanced Security: Robust security protocols will safeguard user data and ensure the platform's reliability.

• Automated Services: Automated functionalities will streamline routine tasks and improve overall efficiency.

Designit: Focusing on User Needs

Designit, a Wipro subsidiary specializing in user experience (UX) strategy and implementation, plays a crucial role in this project. Their expertise will ensure personalized assistance is provided to employees at the most opportune moments.

A Global, Omni-Channel Service Desk

The collaborative effort will culminate in the creation of a cutting-edge, global service desk. This omni-channel platform will offer:

• Always-On Availability: 24/7 access to support services guarantees uninterrupted assistance for employees.

• Seamless User Experience: An intuitive and user-friendly interface simplifies problem resolution for employees.

• Flexibility: The platform caters to the diverse needs of a geographically dispersed workforce, enabling employees to access support regardless of their location.

Empowering a Hybrid Workforce

Wipro's solution is specifically designed to empower Nokia's employees in a hybrid work environment. Secure and flexible access to IT support ensures continued productivity and fosters a seamless workflow, irrespective of physical location.

Generative AI: A Game-Changer for Digital Workplaces

"Generative AI is rapidly becoming an essential element of Digital Workplace services," emphasizes Vinay Firake, Senior Vice President and Managing Director Nordics of Wipro. "We are honored to collaborate with Nokia to develop an IT support solution that significantly improves the employee experience."

Nokia Prioritizes User Experience

Marije van Donk, Vice President and Head of User Experience at Nokia, highlights their commitment to user experience: "At Nokia, we are continuously striving to elevate and secure user experiences within our IT services."

Modernizing Remote Support

Donk elaborates on their vision: "A cornerstone of this initiative is a modernized remote support concept leveraging cutting-edge technologies. This ensures seamless, secure, and efficient support, irrespective of location, device, or network connectivity."

Self-Service, Guidance, and Expert Support

"This approach empowers our users to resolve issues independently, offers intelligent and contextual guidance, and connects them with subject matter experts when necessary. We are confident that Wipro is the ideal partner to accompany us on this transformative journey," concludes Donk.

A Strategic Partnership for the Future

This multi-million dollar deal between Wipro and Nokia signifies a strategic collaboration that will redefine the digital workplace experience for Nokia's global workforce. By harnessing the power of AI and prioritizing user needs, this partnership paves the way for a more efficient, secure, and employee-centric work environment.